Thanks in part to social media, consumers have many ways to ask their friends and relatives about their recent experience with a dentist, a day-spa or a local restaurant, but they are far less likely to have people they can ask about a recent claims experience with an auto insurance company. But there’s one group of people who have a great deal of recent claims experience with insurance companies: the owners and operators of America’s auto body shops. Every day, they see how various insurance companies treat their customers, and the expectations – positive or negative – those companies place on how their policyholders’ vehicles are repaired. Here is the most recent report:
