AASP/MA Member Code of Ethics
To our customers, we promise:
- To perform high quality service with trained personnel, using competitively priced, quality products appropriate for the repair
- To offer valid written estimates and keep customers informed of significant changes in the service process.
- To conform to all applicable Federal, State and local laws.
- To maintain a sense of personal obligation to our customers.
- To offer resolutions if the expectations of our customers are not met.
To our employees, we promise:
- To encourage continuous training
- To provide a quality work environment.
- To manage our businesses in a professional and sensitive manner.
To the automotive industry, we promise:
- To uphold the highest standards of our industry
- To attempt correction of any abuses within our automotive community.
- To be aware and proactive in response to changing technology and legislation.