Code of Ethics

AASP/MA Member Code of Ethics


To our customers, we promise:

  • To perform high quality service with trained personnel, using competitively priced, quality products appropriate for the repair
  • To offer valid written estimates and keep customers informed of significant changes in the service process.
  • To conform to all applicable Federal, State and local laws.
  • To maintain a sense of personal obligation to our customers.
  • To offer resolutions if the expectations of our customers are not met.

To our employees, we promise:

  • To encourage continuous training
  • To provide a quality work environment.
  • To manage our businesses in a professional and sensitive manner.

To the automotive industry, we promise:

  • To uphold the highest standards of our industry
  • To attempt correction of any abuses within our automotive community.
  • To be aware and proactive in response to changing technology and legislation.